Talk to a human
Contact Koodijaam
No ticket portal, no chatbot, no “your call is important to us”. One inbox, read by the people who build and support this store, answered within one business day.
This store is operated by Koodijaam. We answer in English, from Estonia.
Email us directly
our contact pageTypical reply: within 1 business day
Monday to Friday, 09:00–18:00 Estonian time (EET/EEST)
Sales, teams and partnerships: our contact page
Send us a message
Everything here lands in the same inbox as our contact page. Fields marked with an asterisk are required.
Email support
Within 1 business day
Most messages are answered in a few hours.
Refund requests
Same business day
Approved refunds are submitted to our payment provider immediately.
Lost access links
Usually within the hour
Send your order number and we re-send straight away.
Team & bulk licensing
Within 2 business days
Quotes go out with an invoice option.
Support inbox
our contact page
Include your order number for anything about a purchase. It looks like
KJ-2A7F4C91
and is printed on your receipt and in your account.
Faster than an email
Four pages that answer most of what reaches our inbox.
Two things to know
- Never send card details. We do not need them and we cannot accept them — payments only ever happen on our provider's secure payment page. The last four digits are all we will ever ask for.
- Weekends and Estonian public holidays push replies to the next working day. Refund requests sent on a Saturday are processed first thing Monday, and the 14-day window is judged on the day you wrote, not the day we read it.
Business details
Koodijaam our contact pagePrices are shown in EUR. Any applicable tax is calculated at checkout.
Last updated: 5 August 2026. Consumer complaints that we cannot settle between us can be taken further — see If we cannot agree in the Refund & Returns Policy.